McDonald’s Gets a Robot Waiter? Meet Rosetta, the McRobot!

In a surprising twist for the fast-food industry, a McDonald’s in Jennings, Louisiana, is shaking things up with a new employee—a robot server named Rosetta. This isn’t just a gimmick; it’s a peek into the future of fast food, where tech is stepping in to make service faster and more fun.

So, how does it work? Customers place their order, grab a buzzer, and instead of waiting at the counter, their food is delivered directly to their table by Rosetta, a specialised 365Robot model. The restaurant’s General Manager, Melinda Crochet, says Rosetta has quickly become a beloved part of the team.

“Our customers love it, our crew people love it. It’s like a part of the family,” Crochet told KPLC, adding, “We even named her Rosetta.”

Rosetta is one of five such robot servers being tested across the U.S. as restaurants look for new ways to deal with labour shortages while keeping customer service top-notch.

Why McDonald’s Chose to Hire a Robot

The decision to bring in a robot server like Rosetta wasn’t just for show. There are several clear benefits:

• Faster Service: Robots like Rosetta help cut down on wait times by zipping food to tables, especially when the restaurant is packed.
• Support for Staff: By handling repetitive tasks like food delivery, the robot frees up human employees to focus on other important jobs, like taking orders and preparing food.
• A Fun Customer Experience: Customers are charmed by the novelty of a robot serving their meal, turning a simple visit into a memorable experience.
• Always On: Unlike human workers, robots don’t need breaks, call in sick, or get tired, which ensures consistent, reliable service all day long.

Rosetta represents a smart solution for the modern restaurant industry, proving that sometimes, the best new employee isn’t a person—it’s a robot.

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Source: 365Robot

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